Shipping policy
At HENLIFE, we are committed to providing a fast, safe, and transparent international shipping experience for all customers. Below is our official shipping and delivery policy applicable to all orders placed through our store.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to prepare and pack your seafood products efficiently to ensure fast dispatch and minimize your waiting time.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery usually takes 7–14 business days, depending on destination countries, local logistics, and customs clearance speed. Expedited shipping is available at checkout for customers who require faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your order weight, package size, and delivery destination. All shipping fees will be clearly displayed at checkout before you complete payment.There are no hidden fees or extra charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or clearance fees set by your local government and customs authority. These fees are the responsibility of the recipient. We recommend that customers check their local import regulations before placing an order to avoid unexpected charges or delivery delays.
5. Packaging & Shipping Protection
As a professional New Zealand seafood supplier, we use high-strength, shockproof, and food-safe packaging materials to ensure all products remain fresh, intact, and well-protected during international transit. For high-value orders, optional shipping insurance is available at checkout to provide extra protection and peace of mind.
6. Delivery Inspection & After-Sales Service
Please carefully inspect your package upon delivery. If you receive damaged, leaking, or severely deformed packaging, please take clear photos, refuse signature acceptance, and contact us immediately.
If you find any product defects, quality issues, or item discrepancies after signing for the package, please contact our customer support team within 48 hours of delivery. We will verify your case and provide solutions including returns, exchanges, or compensation according to the actual situation.
7. Customer Shipping Support
If you have any questions regarding order processing, shipping status, delivery delays, customs clearance, or after-sales issues, our support team is always ready to assist you. We provide fast and professional guidance to resolve your concerns.
HENLIFE continuously optimizes our logistics system and packaging standards to ensure every customer enjoys a reliable, safe, and worry-free seafood shopping experience.